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Assistant Store Manager - Wembley

London, England

Job ID R19665
New Balance was founded on one simple maxim: we were born to move. For over a century, that idea has inspired us to support athletes of all kinds in their pursuit of excellence, whether that means winning a medal or just leading a more active lifestyle.

But as proud as we are of our history, we’re even more excited about our future. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We seek leaders and pioneers – those kindred spirits who follow only their passions — because tomorrow belongs to the courageous of today.

Join us in upholding a culture of integrity, teamwork, and community. Join New Balance and declare your independence.


  • Allocates resources and organizes processes to boost the efficiency and productivity in different situations
  • High knowledge of retail KPIs taking decisions aiming to the improvement of store results
  • Analyses the performance of the store (for example, bestsellers, space allocation, etc.) and makes the necessary adjustments to increase productivity and efficiency
  • Delivers total customer satisfaction via our service model and boosts sales through the customer experience, using advanced sales techniques to achieve results
  • Understands customer expectations and train your team to always reach or exceed their expectations
  • Guides and provides training to all team members in terms of products, NB technologies and seasonal products
  • Co-ordinating rota
  • Minimises losses implementing, monitoring and tracking all procedures of loss prevention
  • Supports the recruitment, induction, training and development of the store team
  • Carries out administration tasks
  • Key holder
  • Dealing with enquiries and escalation route for customer complaints
  • Understanding and supporting store operations, policies and procedures via the retail game plan
  • Effective store merchandising
  • Helping organise promotions
  • Co-ordinating deliveries
  • Active member of the retail store carrying out Retail Associate duties - sales, customer service, stock control.


  • Previous experience in a supervisory position
  • 2 years retail experience
  • Ability to lead and coach a team
  • Motivation/positive attitude towards sales
  • Reasonable knowledge of numeracy and literacy
  • Ability to perform basic maths and general retail operational processes
  • Excellent attention to detail
  • Must demonstrate customer service skills,
  • Excellent communication skills and enjoy working with people on a daily basis
  • Team player
  • Ability to lift 7-20Kg
  • Flexible work schedule includes weekends and holidays

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