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Retail Associate (Seasonal 25 hours Fixed Term) - Oxford Street

London, England

Job ID R19461
New Balance was founded on one simple maxim: we were born to move. For over a century, that idea has inspired us to support athletes of all kinds in their pursuit of excellence, whether that means winning a medal or just leading a more active lifestyle.

But as proud as we are of our history, we’re even more excited about our future. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We seek leaders and pioneers – those kindred spirits who follow only their passions — because tomorrow belongs to the courageous of today.

Join us in upholding a culture of integrity, teamwork, and community. Join New Balance and declare your independence.

MAJOR ACCOUNTABILITIES

  • Achieve personal KPIs
  • Deliver total customer satisfaction
  • Assist customers in understanding why our products meet their needs
  • Follow the end to end customer journey – from entering the store to leaving the store
  • Open and close sale transactions including processing sales in line with company procedure
  • Uphold company values in day to day work
  • Encourage continuous improvement through ongoing feedback
  • Responsible for maintaining health, safety and environmental standards in store
  • Help to ensure the store remains as commercial as possible following given guidelines for example, visual merchandising and stockroom standards
  • Protecting the New Balance brand and assets at all times
  • Actively own your own learning, for example, product knowledge, product fit
  • Adhere to all company policies and procedures
  • Perform other duties as required

REQUIREMENTS FOR SUCCESS

  • Team player
  • Demonstrate customer service skills
  • Motivation/positive attitude towards sales
  • Desire to succeed and improve
  • Ability to performance basic maths and general retail operational processes
  • Past retail experience desirable
  • Interest in Fashion and/or sport desirable
  • Excellent communication skills and enjoy working with people on a daily basis
  • Ability to lift 7-20Kg
  • Flexible work schedule includes weekends and holidays

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